Terms and Conditions

Last updated: October 14, 2026

These terms govern the use of the heyrobin.mx website and platform (“the platform”), operated by HeyRobin. By using the website or the platform you accept these terms.

1. The service

The heyrobin.mx platform is a tool for restaurants, cafés and food and beverage businesses. It brings together point of sale, cash and inventory control, customers and loyalty programs. The modules available to each business depend on the packages it has contracted.

2. Accounts and access

You are responsible for the information you record, for keeping your credentials confidential and for what happens under your account. You must assign each person the role and permissions that apply to them, and let us know if you suspect unauthorized access.

3. Packages, trials and payments

The packages, their scope and their prices are agreed upon at the time of contracting. Some packages may be offered on a trial basis; when it ends, access to what has not been contracted may be suspended. Unless otherwise stated, prices do not include VAT.

4. Acceptable use

You may not use the platform for illegal activities, to send unsolicited messages, to breach its security, or to record data of people without the right to do so.

5. Your customers’ data

You, as a business, are responsible for your own customers’ data: you must have your privacy notice and their consent. The platform processes that data on your behalf, to provide you with the service, as described in our Privacy Notice.

6. Messages and WhatsApp

If you use the platform to send messages or connect WhatsApp, you are responsible for complying with WhatsApp and Meta policies and for having the consent of those who receive your messages. Those platforms may limit or suspend accounts, and heyrobin.mx does not control their decisions.

7. Availability and support

We work to keep the platform available and working properly, but we do not guarantee that the service will be uninterrupted or error-free. We may carry out maintenance and improvements that temporarily affect the service.

8. Intellectual property

The heyrobin.mx platform, its brand, its design and its software belong to HeyRobin or its licensors. These terms do not transfer any rights over them to you, other than the right to use the platform as contracted. You keep ownership of the information you record.

9. Limitation of liability

To the extent permitted by law, heyrobin.mx will not be liable for indirect damages, loss of sales or profits arising from the use of the service or its interruption, nor for failures of third-party services such as internet providers, WhatsApp or other platforms.

10. Termination

You may stop using the platform whenever you decide. We may suspend or cancel an account that breaches these terms, with notice when possible.

11. Changes to these terms

We may update these terms. We will publish changes on this page, and continued use of the service after an update means you accept them.

12. Governing law and jurisdiction

These terms are governed by the laws of Mexico. For any dispute, the parties submit to the competent courts of Mexico City.

Contact

Email for privacy matters: privacidad@heyrobin.mx

Website: www.heyrobin.mx